One week ago, I put out a survey about working remotely and participating in teleconferences. Over one-hundred people participated in my survey. If you participated, thank you for taking the time to do so!
Top Five Pain Points
The results of this survey were very insightful! As it turns out, there are many common pains most teleconference facilitators encounter when hosting a teleconference.
- Technical problems and delays (due to attendees being unable to connect, faulty equipment, Internet connectivity issues).
- Lack of body language and participation visual cues (not knowing when to speak, collisions when multiple people talk, barriers to sharing ideas ad-hoc through whiteboards/drawings).
- Poor audio quality (multiple attendees crammed around a speakerphone, room noise, ambient noise when an attendee is driving).
- Meetings running too long and maintaining attendee focus (too many people invited to a meeting, lack of clear objective for meeting, starting late).
- Lag when sharing video or screens (presenter moving faster than the visuals are transmitted to all participants).
How can I improve my teleconferences?
Part of your role as a meeting facilitator is empowering your attendees with the knowledge they need to be equal participants in your teleconferences. Remember – the goal of any meeting, whether it’s in-person, online, or a mixture, is to make a decision! It’s your job as a facilitator to allow your attendees to make important decisions as efficiently as possible.
In a few weeks, I will be hosting a workshop all about facilitating effective teleconferences. This three-hour workshop will cover the following topics.
- What cost-effective tools and equipment to use for hosting teleconferences
- How to troubleshoot, resolve and prevent common teleconference hiccups
- How to be an effective facilitator of meetings involving teleconferenced attendees
As part of the workshop, you’ll receive a guide for facilitating effective teleconferences, and a handout for your attendees that covers teleconference etiquette (muting, background noise), how to troubleshoot common issues (double-muting), and equipment recommendations (what kind of headset to use).